Call center services 24/7
The services of BORICA’s Bank Call Center include:
- Identification of bank cardholders by telephone
- Card activation; (for Sucard as a service holders)
- Blocking cards in case of theft, loss, damage for security reasons
- Unblocking cards
- Unblocking cards when entering 3 wrong PINs
- Provision of information for card balance
- Provision of information for last 5 transactions
- Provision of information for rejected transactions
- Issues related to Internet payments, blocking/unblocking 3D password for secure payments – VbV, CodeSecure
- POS – questions, answers, errors/by list
- POS – transactions verification
- Protection from BIN attacks – as part of the monitoring service, the call center performs 24/7 monitoring of transactions in order to prevent BIN attacks, based on predefined rules, monitors and notifies the relevant financial institution, blocks merchants, imposes various additional restrictions based on a request sent by the financial institution
