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Call center services 24/7

The services of BORICA’s Bank Call Center include:

  • Identification of bank cardholders by telephone;
  • Card activation; (for Sucard as a service holders);
  • Blocking cards in case of theft, loss, damage for security reasons;
  • Unblocking cards;
  • Unblocking cards when entering 3 wrong PINs;
  • Provision of information for card balance;
  • Provision of information for last 5 transactions;
  • Provision of information for rejected transactions;
  • Issues related to Internet payments, blocking/unblocking 3D password for secure payments – VbV, CodeSecure;
  • POS – questions, answers, errors/by list;
  • POS – transactions verification.

Contact us


41 Tsar Boris III Blvd.
1612 Sofia
e-mail: office

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